Privacy policy

Last updated: March 29, 2025

This Privacy Policy describes how Mediamix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mediamixpromotions.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law, including the Australian Privacy Act 1988 (Cth), the Privacy Amendment (Notifiable Data Breaches) Act 2017, and other Australian privacy laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: We use your personal information to process your payments, fulfill your orders, manage your account, and provide customer support.
  • Marketing and Advertising: We may use your personal information for promotional communications by email, text, or postal mail and to show advertisements for products or services.
  • Security and Fraud Prevention: We use your personal information to detect and investigate fraudulent activities.
  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Compliance with the Australian Privacy Principles (APPs)

As part of our commitment to privacy, we comply with the Australian Privacy Principles (APPs) as outlined in the Australian Privacy Act 1988. This means we take steps to ensure the security and confidentiality of your personal information.

We aim to ensure that personal information is:

  • Collected lawfully and transparently: We collect only necessary information and ensure that it is for a specific purpose.
  • Used and disclosed responsibly: Your personal information will only be used or disclosed for the purposes outlined in this Privacy Policy unless you consent to other uses.
  • Protected against misuse, interference, and loss: We take reasonable steps to protect your information, including implementing secure systems and encryption protocols.

How We Disclose Personal Information

We may disclose your personal information to third parties for the following reasons:

  • To vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, customer support).
  • To business and marketing partners for joint marketing initiatives.
  • In connection with business transactions such as mergers or acquisitions, or to comply with legal obligations under Australian law.

Your Rights under the Australian Privacy Act

Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Correct: You can request that we correct any inaccurate personal information we hold about you.
  • Right to Delete: You can request that we delete your personal information in certain circumstances, subject to legal exceptions.
  • Right to Restrict Processing: You can ask us to stop or limit processing your personal information in certain circumstances.

If you wish to exercise any of these rights, please contact us at the details below.

Complaints

If you have any complaints about how we process your personal information, please contact us at the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Users

Please note that if you are located outside of Australia, your personal information may be transferred to and processed in Australia. If we transfer your personal information internationally, we will take steps to ensure it is protected in accordance with the Privacy Act.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: customerservice@mediamix.com.au
Phone: 1300 728 414
Address: PO Box 7084 Brendale QLD 4500.