Shipping policy
At Mediamix, we strive to ensure your order reaches you in a timely and secure manner. Please review our shipping policy for important information on how we handle deliveries and what you can expect.
1. Shipping Methods & Delivery Timeframes We offer various shipping methods for our customers based in Australia. Delivery times depend on your location and the shipping service selected. Standard delivery times are typically between 3-7 business days, while express services may deliver within 1-3 business days.
Please note that delivery times are estimates and can vary based on factors such as remote locations, product availability, and weather conditions.
2. Shipping Charges Shipping charges are calculated based on the weight, size, and destination of your order. The applicable charges will be shown at checkout before you complete your purchase.
3. Order Processing Orders are processed during business hours, Monday through Friday (excluding public holidays). Please allow 1-2 business days for processing before your order is dispatched. You will receive a notification once your order has been shipped, along with tracking details if available.
4. Delivery Address Please ensure your shipping address is accurate before placing your order. We are unable to amend delivery addresses once an order has been dispatched. Mediamix is not responsible for lost or delayed packages due to incorrect or incomplete shipping information provided by the customer.
5. Delays & Shipping Issues While we make every effort to ensure timely delivery, Mediamix is not responsible for delays caused by external factors such as natural disasters, extreme weather conditions, or issues with third-party carriers. If your order is delayed beyond the estimated delivery timeframe, we will work with our carrier partners to resolve the issue and keep you updated on the status of your delivery.
6. Shipping Insurance & Risk of Loss The risk of loss or damage to goods passes to the customer once the order is shipped. If you wish to insure your shipment, please contact us prior to placing your order so we can arrange the appropriate coverage for you.
7. Missed Deliveries If you are unavailable to receive your package, the carrier may leave a card with instructions on how to collect your package from a local depot or arrange a re-delivery. Please follow these instructions promptly to avoid any further delays.
8. International Shipping At this time, we only ship within Australia. Should this policy change, we will update our shipping options to include international delivery.
9. Customer Support If you have any questions or concerns about your shipment, please contact our customer support team at [Insert contact details]. We are here to assist you and ensure your order is delivered as smoothly as possible.
Thank you for choosing Mediamix!
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